USA.Life is pro-America! Thanks for buying and wearing USA.Life items and supporting USA.Life to save freedom.
We will replace apparel, hats and coffee cup orders within 14 days of receipt if the item is damaged or defective. For packages lost in transit, all claims must be submitted no later than 14 days after the estimated delivery date. Donations, crowdfunding and fundraising are not returnable.
We use print on demand technology, so refunds and exchanges are not available. Please order the correct size and item you desire, because we print on demand. All sales are final.
Please contact USA.Life’s customer service at service@USA.Life if you have an issue. We cannot accept a return without a Return Authorization (RA) number.
We process orders immediately. Once you have confirmed your order, it might not be possible to edit or cancel it. If you want to change some parameters, Customer addresses, etc., please contact us. We may not be able to make such modifications to your order, but we will do our best on a case-by-case basis.
Due to monitor settings, the online store colors may not match the ink or thread colors printed or embroidered for you. USA.Life is not responsible for variations between your monitor and the ink or thread colors.
Garment sizing may vary by manufacturers and styles. Please contact us for any questions regarding sizing.
Return claims must be filed with the USA.Life customer service department within 14 days of receiving your order. All defective material must be returned in order to get replacements. Please email us at service@USA.Life to process your replacement. Give us a photo in the email.
If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you. If we cannot find the returned order, then we cannot resend it and a refund is not possible. Unclaimed returns are donated to charity or otherwise removed after 2 weeks.
For packages lost in transit, all claims must be submitted no later than 2 weeks after the estimated delivery date. We may ask for your help like confirming that the shipping address was correct. It would also be good to double-check with the shipping carrier to try locating the lost order. Keep in mind that if tracking information states an order was delivered but you think you haven’t received it, we won’t take responsibility and reship that order. In that case, any replacements would have to be at your expense.
If the package was marked as delivered by the carrier, but you can’t locate it, we won’t cover the cost of reshipping or refunding the order. There may be cases where the delivery was made, but the package was left in an unexpected location at the address. Customers should reach out to the carrier and inquire if any additional details were left by the delivery person. For example: “Left under the table on the back porch.” If you are unable to locate the package, you will need to place a new order to have it shipped. We’re not yet able to assist with filing claims with shipping carriers but hope to do so in the future!
If something arrives damaged, send a photo of the damaged goods to service@USA.Life for our review, then if we approve we will send a replacement at no cost to you.
USA.Life is focused on the USA. Notification for EU consumers: According to Article 16(c) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for the supply of goods made to the consumer’s specifications or clearly personalized, therefore USA.Life reserves rights to refuse returns at its sole discretion.